BEXHILL GARDENING LTD – TERMS & CONDITIONS
The following conditions set out the obligations, rights, and responsibilities of all parties involved in this Agreement. The words “you” or “your” refer to the Customer; “we”, “us” or “our” refer to Bexhill Gardening Ltd; and “teams” or “providers” refer to subcontractors or employees performing gardening services.
By engaging our services, you agree to these Terms & Conditions. These terms may be amended from time to time with prior written notice.
1. Introduction
1.1 You must ensure that all information provided is complete, accurate, and up-to-date before confirming your booking.
1.2 By booking services, you acknowledge and accept the obligations outlined herein.
2. Bookings and Confirmation
2.1 You must provide a detailed description of your garden, including size and special requirements, at the time of booking if no site survey is conducted.
2.2 Bexhill Gardening Ltd reserves the right to amend quotes or apply additional charges if inaccurate or incomplete information is provided.
2.3 Access to your property must be available on the day of service, either via keys or by ensuring a representative is present.
2.4 You will be allocated a time slot for the commencement of service. We are not liable for delays caused by unforeseen circumstances, including traffic, weather, or force majeure events.
2.5 Adequate parking arrangements must be made by the customer, including any required permits. Any fees, fines, or penalties incurred are the responsibility of the customer.
2.6 Additional charges may apply for travel outside a 20-mile radius of Bexhill-on-Sea, congestion charges, or key collection/drop-off duties.
2.7 Allocated Time Slots & Scheduling System:
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All visits are scheduled using our internal team management software, which assigns the most suitable available slot based on staff location, route optimization, and estimated service duration.
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Allocated time slots are estimated windows, not guaranteed arrival times.
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Time slots may be adjusted to accommodate route optimization, operational requirements, or staff deployment.
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Customers will be notified of changes as soon as reasonably possible. It is the customer’s responsibility to ensure accurate contact details are provided.
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Missed access or delays caused by the customer may result in rescheduling or additional charges.
2.8 Customers understand that service durations are estimates; variations may occur due to garden condition, weather, growth rates, or unforeseen circumstances.
2.9 Emergency work, severe weather, or safety concerns may result in rescheduling to the next available slot.
3. Pricing and Payment
3.1 Prices and quotes are based on information provided or a site survey. We reserve the right to adjust pricing where additional work is required.
3.2 Services are payable within 7 days of invoice via cash, bank transfer, or major credit/debit cards.
3.3 Minimum service:
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Minimum visit up to 2 hours.
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Multiple gardeners: Fees are multiplied according to the number of gardeners required.
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Garden waste removal: £10 per 100-litre bag.
3.4 Onsite time begins upon arrival and ends when all tools and equipment are cleaned, packed, and removed from site.
4. Rescheduling and Cancellation
4.1 Cancellation or rescheduling less than 24 hours prior to the scheduled appointment will be liable to 100% of the fee.
4.2 Cancellation upon the team’s arrival will result in full charges for the scheduled service.
4.3 Weather or safety-related delays may necessitate rescheduling, in which case charges apply only for services completed.
5. Customer Responsibilities
5.1 Customers must ensure:
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Safe access to the property.
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Removal of fragile items from work areas.
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Pets are secured and areas with animal waste are cleared.
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Availability of water and electricity where required for service completion.
5.2 Adequate lighting and a water tap in the garden must be available to enable professional service delivery.
5.3 Customers are responsible for any pre-existing damage, obstacles, underground cables, pipes, or irrigation systems and must disclose them prior to service.
5.4 Customers acknowledge that routine maintenance does not include landscaping, plant restoration, or long-term garden improvements unless explicitly agreed.
6. Services
6.1 Services will be provided to the best professional standards.
6.2 Bexhill Gardening Ltd reserves the right to cancel appointments where the safety or wellbeing of staff is at risk.
6.3 Completion of service report will be made against the agreed scope of works by the customer or a representative. The work is deemed accepted once all listed tasks are complete, and photographic evidence may be provided.
6.4 All work is subject to operational limitations such as weather, equipment availability, ground and location conditions.
6.5 Sub-contracting of services may occur at the discretion of Bexhill Gardening Ltd.
7. Liability and Insurance
7.1 Bexhill Gardening Ltd holds valid public liability insurance.
7.2 We are not liable for:
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Pre-existing damage to property, structures, or plants.
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Damage caused by hidden obstacles, underground utilities, or unsafe conditions.
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Outcomes affected by soil quality, pests, plant disease, or other natural factors.
7.3 Customers agree to indemnify Bexhill Gardening Ltd against claims arising from undisclosed hazards or unsafe conditions and any client machinery used.
8. Weather and Environmental Conditions
8.1 Services may be delayed or rescheduled due to weather conditions, storms, or other environmental factors.
8.2 Partial completion due to weather will be charged for the work completed.
8.3 Machinery operation may produce unavoidable noise; work will be conducted during reasonable daytime hours unless agreed otherwise.
9. Waste Disposal
9.1 Garden waste removal is charged at £5 per 100-litre bag unless the customer chooses to leave waste on site.
9.2 If waste is left on site, it will be neatly bagged; the company accepts no further responsibility for disposal.
10. Refunds and Complaints
10.1 Refunds are only applicable for services not performed or confirmed service failures.
10.2 Complaints must be reported within 7 working days of service completion. Complaints reported later will not be addressed.
11. Governing Law
11.1 These Terms & Conditions are governed by the laws of England and Wales.
11.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.